Last Updated: April 28, 2026
At Wholeds, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (not due to our error)
- Items without original packaging
- Clearance or final sale items (if applicable)
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will offer a replacement or full refund at no extra cost.
Return Process
To initiate a return:
- Email us at support@wholeds.store
- Include your order number and reason for return
- Our team will provide return instructions
Return Shipping
- Customers are responsible for return shipping costs (unless the item is defective or incorrect)
- Shipping fees are non-refundable
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Order Cancellation
- Orders can be canceled within 12 hours of placement
- After this period, the order may already be processed and cannot be canceled
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us
Contact Information
Store Name: Wholeds
Website: www.wholeds.store
Email: support@wholeds.store
Phone: +1 226 407 4824
Business Address:
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States
Business Hours:
Monday – Friday: 7:00 AM – 7:00 PM
