Frequently Asked Questions
Last Updated: May 18, 2026
Find answers to common questions about shopping with Wholeds, including orders, shipping, returns, payments, and customer support.
1. What does Wholeds sell?
Wholeds sells useful household and home organization products designed to help customers keep their living spaces clean, practical, and comfortable.
2. How can I place an order?
You can place an order directly on our website by selecting the product, adding it to your cart, and completing checkout with your shipping and payment details.
3. What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Elo, Google Pay, JCB, Mastercard, PayPal, com pay, Venmo, and Visa. Available payment options will be shown at checkout.
4. Is checkout secure?
Yes. Payments are processed through a secure payment gateway. Wholeds does not store your full credit card or debit card details on our website.
5. Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders. If any shipping charge applies, it will be clearly displayed at checkout before payment.
6. What is your handling time?
Our handling time is usually 1–2 business days. Orders are processed Monday through Friday, excluding weekends and public holidays.
7. What is your transit time?
Our standard transit time is usually 3–4 business days after the order has been processed and shipped.
8. What is the total estimated delivery time?
The total estimated delivery time is usually 4–6 business days. This includes 1–2 business days handling time plus 3–4 business days transit time.
9. What is your order cut-off time?
Our order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after this time may begin processing on the next business day.
10. Will I receive tracking information?
When tracking information is available, customers will receive tracking details by email after the order has been processed and shipped.
11. Can I change my shipping address after placing an order?
If you notice an address mistake, please contact us as soon as possible at support@wholeds.store. We cannot guarantee changes after an order has started processing or has already shipped.
12. What is your return policy?
Customers may request a return within 30 days from the delivery date. Items must be unused, in original condition, and in original packaging where applicable.
13. How do I request a return or refund?
To request a return or refund, please contact us at support@wholeds.store with your order number, checkout email, item details, and reason for the request.
14. What should I do if my item is damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the product, packaging, and issue so we can review your request.
15. How long does a refund take?
Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Processing time may vary depending on your bank, card provider, or payment service.
16. How can I contact customer support?
You can contact us by email at support@wholeds.store or by phone at +1 438 619 6528.
Contact Information
Company Name: Wholeds LLC
Website: https://wholeds.store/
Email: support@wholeds.store
Phone: +1 438 619 6528
Business Address:
5900 Balcones Drive, STE 100
Austin, TX 78731-7831
United States
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Order Cut-Off Time: 5:00 PM Eastern Time (ET)
EIN: 35-2769910